Terms and conditions
GENERAL CONDITIONS
The guided tours, the excursions, the touristic proposals are all offered by the Enjoy Tour Tuscany: as a travel agency by authorisation of the Camera di Commercio Industria Artigianato e Agricoltura di Arezzo-Siena of the 17.07.2020, code REA SI- 206127, C.F. and VAT number 01518920523. They are insured for the risks, maximum coverage and guarantees with a police SARA ASSICURAZIONI n. 34326LM, “FONDO DI GARANZIA” n. A/214.3219/5/2020/R. The company is not responsible for damage caused by third parties or by force majeur and cannot be held responsible for loss of valuable objects or luggage or other items at any point during the tour. All information (text and images) available on the site are the exclusive property of Enjoy s.r.l. and may not be copied, printed, or handed over to third parties without the previous authorisation by the same company. Enjoy Tour Tuscany is not responsible for the content of the links present on the website.
REGULAR GUIDED TOURS
Our tours are conducted by licensed tourist guides. All services included in our tours are advertised on our website www.enjoytourtuscany.com. Bookings are accepted subject to the availability of places. Prices are valid from the moment that your booking is confirmed. Clients will only receive an invoice over the total amount if they put in a request and have supplied all the fiscal data required under Italian law. After confirmation and payment of the booking the client will be sent a voucher to be shown to the guide at the start of the tour. Guided visits to museums are subject to the availability of tickets. Despite reservations the entry to museums can be delayed during particularly busy periods. Enjoy Tour Tuscany cannot be held responsible for such delays. The walking tour to the historical centre is free of charge for under six-year olds if in company of an adult. Children up to the age of six years have free access to museums; a valid id may be requested at the ticket counter. Enjoy Tour Tuscany has the right to change the programme of a tour in case of technical difficulties or other reasons beyond our control such as strikes, changes to opening hours, the closing of museums, delays, etc. In such cases an alternative programme is proposed and the clients are informed before the start of the tour. The change of the programme does not affect the cost of the tour. All advertised tours can be arranged in languages other than English on request; a minimum number of participants is required. Should the total cost of the tour rise by more than 10% as a result of new taxes or fees, the price of the ticket will be modified and the clients will be informed in writing. The cost of the guided tours does not include lunches, tips, or anything else that is not expressly mentioned as “included in the price”. Any complaint must reach us in writing not more than 10 working days after the tour. Please contact us by e-mail via info@enjoytourtuscany.com. The legal seat of Enjoy Tour Tuscany is Siena; any dispute is settled at the Tribunal of Siena under Italian law.
CANCELLATIONS, FEES, AND REIMBURSEMENTS
All client cancellations must arrive in writing at our e-mail address booking@enjoytourtuscany.com to be settled as follows: cancellations of bookings for guided visits, excursions, and tourist services (excluded driver and car at disposal services) as advertised in the web site, will be reimbursed free of charge if you cancel 8 to 2 days before the date of the guided visits, excursions, and tourist services (excluded driver and car at disposal services) as advertised in the web site. In the case of any later cancellation of your guided visits, excursions, and tourist services as advertised in the web site, you are liable for the entire amount paid and will not be reimbursed. Clients arriving late will not be reimbursed for the missed visit, nor will a client who gets separated from the group during the visit or who does not complete the visit. In case of cancellation of a tour by Enjoy Tour Tuscany for reasons of force majeur, clients will only be reimbursed for the amount paid for the tour. Enjoy Tour Tuscany is not responsible for any additional costs in connection with the reimbursement.
TAILOR-MADE TOURS
The same terms and conditions apply: cancellations received via booking@enjoytourtuscany.com at least 30 days before the date of the tour will be reimbursed without penalty, with the exception of the particular supplier policy. A fee of 30% of the total amount is applicable if the cancellation is received via e-mail between the 29th and 20thday before the date of the tour. No reimbursement will be paid in cases of cancellations received less than 19 days before the date of the tour. If the booking is not paid within the deadline stated in the confirmation of the tour, Enjoy Tour Tuscany has the right to cancel the booking without any further notification to the client.
MUSEUM TICKETS
Important: reservation must be made with a minimum of 2 working day notice. Your order will be processed by Enjoy Tour Tuscany according to your flexibility. If Enjoy Tour Tuscany is not able to confirm the date or the time you request, you will be offered an alternative date or time. Enjoy Tour Tuscany will then immediately proceed with full refund of the total amount in the event of non-acceptance. After your reservation, our automatic system will send you two different emails: the first is the copy of the booking order and the second will include the confirmation voucher, the booking code and all further detailed information. Please note, you will be asked to show an I.D. at the museum entrance.
Other important information
Please make sure you insert your e-mail address correctly in the reservation form and check that your anti-spam filter or antivirus are not blocking e-mails from our address booking@enjoytourtuscany.com. In case you do not receive any communication from Enjoy Tour Tuscany within 48 hours, please contact us immediately at the e-mail address info@enjoytourtuscany.com. Enjoy Tour Tuscany guarantees to answer your request within 48 hours, but cannot be responsible for the correct functioning of your e-mail address or mistakes made by you during booking.
OUR OBLIGATIONS
Enjoy Tour Tuscany is the principal tour operator specialised in guided tours for tourists. Our agency is able to offer a wide choice of services at the highest quality. Enjoy Tour Tuscany, the owners, the agents, the assistants, the members and employees cannot be held responsible for damage to people or objects, loss or delays, change of itinerary nor for injuries, death, damages, loss or delays caused by any kind of transport or for any other reason, for example as a result of terrorist attacks, broken down vehicles, industrial action, theft, which are beyond the control of Enjoy Tour Tuscany or any of the owners, the agents, the assistants, the members and employees, or suppliers.